Hot on the heels of having acquired Wirecard Communication Services GmbH, IDnow has now named Bettina Pauck as its new chief operations officer.
Taking on the role, she will head the operations division at the Munich site as well as the Leipzig site, which will be part of the IDnow Group as of September. IDnow took over this new subsidiary as part of the acquisition of Wirecard Communication Services.
The identity verification company said that Pauck’s main task in the coming months will be to integrate the former Wirecard Communication Services GmbH – now IDnow Services GmbH – into the existing processes and to optimally position the business unit for the foreseeable growth.
Pauck joins IDnow after clocking up 12 years as a consultant for companies like N26, reBuy or Axel Springer and has optimised their customer operations. She has been working in customer service since 2004 and now brings her many years of experience in strategic, tactical and operational customer management as well as in the conception and control of service structures to IDnow.
“Identity verification is at the heart of many industries, but most of all it ensures the security and sense of security of many customers,” said Pauck. “Since the customers are the focus of all my activities, I am particularly pleased to be able to make a real difference for the customers – and for IDnow – in this central function. IDnow is a company with a strong vision and my goal is to take the operations division to a new level together with the outstanding team.”
Andreas Bodczek, CEO of IDnow, said, “I am pleased that we were able to win Bettina Pauck as COO for IDnow. She will play a central role in the scaling of our operations area, also and especially in the context of the recent strong increase in demand. With the acquisition of Wirecard Communication Services, we have created additional capacity and infrastructure in order to further improve our range and service quality.”